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Worker attrition results in ample losses on call centers
Manila, Philippines - December 13, 2005
Attrition in the call center industry in the Philippines hovers at 35%, amounting to substantial losses to companies since at least one-third of their yearly expenses goes to workforce management.
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US nearsourcing won’t threaten RP
Manila, Philippines - December 5, 2005
Even though “nearsourcing” is reportedly on the rise in the United States, Asian countries like India and the Philippines are still expected to command a bigger market due to inherent advantages like language compatibility and availability of skilled workforce.
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A Map of the Analyst Relations World
London, UK - November 29, 2005
Blog readers rarely get an idea of the 'life' of a blog: who reads it, and what they think of it. Few people comment on the blog: many more of you email in their comments, but even that reflects a subset of the people who read the blog.
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